Delivery Policy

Thank you for choosing Pet Accessory for your pet’s needs. We aim to provide you with a seamless and efficient delivery experience, ensuring your furry friend receives their accessories promptly and safely.

Delivery Options

We offer a variety of delivery options to suit your needs:

1. Standard Delivery: Our standard delivery service ensures your order is dispatched within 1-2 business days from the date of purchase. Delivery typically takes 3-5 working days from dispatch. Please note that deliveries may take longer during peak periods or unforeseen circumstances.
2. Express Delivery: Need your pet accessories in a hurry? Opt for our express delivery option. Orders placed before 11:00 AM on business days will be dispatched the same day, with delivery usually within 1-2 working days. Please check the product page for availability and estimated delivery times.
3. Click and Collect: Conveniently collect your order from our designated collection point. Simply select the ‘Click and Collect’ option at checkout and choose your preferred collection location. You will receive an email notification once your order is ready for collection. Please bring a valid form of ID and your order confirmation for collection.

Delivery Charges

Our delivery charges are calculated based on the size, weight, and destination of your order. You can view the delivery charges for your specific order during the checkout process. We may offer free delivery promotions from time to time, so keep an eye out for these special offers.

Delivery Restrictions

Please note that certain items may have delivery restrictions due to their size, weight, or contents. These restrictions will be clearly stated on the product page, and alternative delivery options may be available for such items.

International Delivery

At present, we only deliver to addresses within the United Kingdom. We do not offer international delivery services. However, we are continually reviewing our delivery options, so please check back for any updates in the future.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can track the progress of your delivery online using the provided tracking number. If you have any questions or concerns regarding your delivery, please don’t hesitate to contact our customer service team.

Delivery Issues

In the unlikely event that you encounter any issues with your delivery, such as delays or damages, please contact us immediately. We will work swiftly to resolve any problems and ensure that you receive the excellent service you deserve.

Contact Us

If you have any further questions about our delivery policy or require assistance with your order, please don’t hesitate to get in touch with our friendly customer service team.

Thank you for choosing Pet Accessory. We appreciate your business and hope your pet enjoys their new accessories!